[HN] Operation Manager (URGENT)

Work place: Hà Nội

Job Description:

  • Develop and implement Operating Procedures following the respective Business Services Operating Model; highlighting any local procedures and ensure compliance with group policy and local regulations.
  •  Be responsible for planning and prioritizing of day to day services across teams and ensuring the teams deliver in line with its demand statements
  • Establishes targets for several  teams to meet overall goals in Service Quality
  • Build dashboards/reports for all Operation activities supporting the process of making business/ operation decisions.
  • Is accountable for the timeliness and transparency of the cascade of communication across teams.
  • Is responsible for identifying opportunities to improve service Quality across teams.
  • Improve Operations tool or system, reduce manual task, minimize human error by enhancing system/tool, revise SOP or any suitable solution.
  • Is responsible for the coaching and development of individual team members and the overall development plans of the teams
  • Recruit team members within agreed headcount plans as directed by the Line Manager
  • Respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner.


  • Qualification: Bachelor degree – in related Management, Business Administration field
  • Language Skills: English Upper  Business level
  • Gender: Any
  • Age: 30 – 40 years old
  • At least 5 years experience as an Operation position, 3 years experience in leading and management with a size of 20 members. 
  • Experience in  Banking/ Fintech/Retail … is preferred. 
  • Experienced as a legal consultant is a plus.

Personality and skills

  • Outstanding  organizational, planning and problem -solving skills with the ability to prioritize multiple issues and produce solutions
  • Data-driven management
  • Compliance and regulatory requirements, policy creation skill. 
  • Possess a clear vision and personal drive to optimize business and customer value
  • Proven track record towards high level of customer service
  • Strong leadership skill, detailed -oriented, effective communication skills and interpersonal skills.

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