[HN] Operation Manager (URGENT)

Work place: Hà Nội

Job Description:

• Develop and implement Operating Procedures following the respective Business Services Operating Model; highlighting any local procedures and ensure compliance with group policy and local regulations. 
•  Be responsible for planning and prioritizing of day to day services across teams and ensuring the teams deliver in line with its demand statements 
• Establishes targets for several  teams to meet overall goals in Service Quality 
• Build dashboards/reports for all Operation activities supporting the process of making business/ operation decisions. 
• Is accountable for the timeliness and transparency of the cascade of communication across teams.
• Is responsible for identifying opportunities to improve service Quality across teams.
• Improve Operations tool or system, reduce manual task, minimize human error by enhancing system/tool, revise SOP or any suitable solution.
• Is responsible for the coaching and development of individual team members and the overall development plans of the teams
• Recruit team members within agreed headcount plans as directed by the Line Manager
• Respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner.

Requirements:

• Qualification: Bachelor degree – in related Management, Business Administration field
• Language Skills: English Upper  Business level
• Gender: Any
• Age: 30 – 40 years old
• At least 5 years experience as an Operation position, 3 years experience in leading and management with a size of 20 members. 
• Experience in  Banking/ Fintech/Retail … is preferred. 
• Experienced as a legal consultant is a plus.

Personality and skills

• Outstanding  organizational, planning and problem -solving skills with the ability to prioritize multiple issues and produce solutions
• Data-driven management
• Compliance and regulatory requirements, policy creation skill. 
• Possess a clear vision and personal drive to optimize business and customer value
• Proven track record towards high level of customer service
• Strong leadership skill, detailed -oriented, effective communication skills and interpersonal skills.